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Accelerate Mobile – Actionable Insights On-the-Go
The LitmusWorld Accelerate Mobile app enables you to keep track of your overall CX performance in near real-time. Get actionable insights on-the-go, enable your frontline staff to listen through a mobile-ready view of incoming issues, and ensure you and your frontline staff are always in touch for faster close-looping.
Already have a LitmusWorld account? Download the App.
Home » Platform » Accelerate Mobile
Accelerate Mobile – Actionable Insights On-the-Go
The LitmusWorld Accelerate Mobile app enables you to keep track of your overall CX performance in near real-time. Get actionable insights on-the-go, enable your frontline staff to listen through a mobile-ready view of incoming issues, and ensure you and your frontline staff are always in touch for faster close-looping.
Already have a LitmusWorld account? Download the App.
Real-time responses across all touchpoints
One-stop view of CX performance, down to the last touchpoint; view score trends over varying time periods.
Real-time responses across all touchpoints
One-stop view of CX performance, down to the last touchpoint; view score trends over varying time periods.
Get access to feedback on the go
Act on individual customer responses in near real-time, empower the frontline and drive organisational agility.
Get access to feedback on the go
Act on individual customer responses in near real-time, empower the frontline and drive organisational agility.
Respond to customers right from the app
Quick actions pop up to take action on the feedback (assess/escalate issues/add notes and so on).
Respond to customers right from the app
Quick actions pop up to take action on the feedback (assess/escalate issues/add notes and so on).
Assign issues to the right people and track to closure
Assign issues to the right people and track to closure
Categorise and tag issues to drive systemic action by concerned departments. Close the loop with the customer at every level of the organisation to ensure agile closure of issues.
Assign issues to the right people and track to closure
Categorise and tag issues to drive systemic action by concerned departments. Close the loop with the customer at every level of the organisation to ensure agile closure of issues.
Already have a LitmusWorld account? Download the App.
Already have a LitmusWorld account? Download the App.