Business Transformation

Measure, Manage and Analyze stakeholder experience through a simple and real-time approach

The importance of stakeholders - employees and customers, and the link between these two key stakeholders to profitability and growth forms the basis of the service-profit chain theory. Customer loyalty drives revenue and growth, and is in turn driven by customer experience delivered by your employees. Engaged employees who are motivated, loyal and productive not only offer superior service creating greater customer experiences, but also become the best brand advocates. Hence, leveraging the relationship between the two stimulates and propels profits and growth.

LitmusWorld, with its revolutionary contextual conversations platform, spearheads a structured approach to customer and employee experience. Together, this paves the way for enterprise leadership and sustained growth of the company.

Customer Experience

Getting touchpoint visibility across the customer journey in your boardrooms

The platform helps large enterprises measure experiences across the customer journey through contextual conversations at every touchpoint. These conversations deliver actionable insights to individual store managers, area managers & a one-glance view to the CEO through role-based dashboards. The conversation can be continued by responding instantly to customer feeds and ensuring that issues are fixed in real-time.

Eureka Forbes
Shashank Sinha, Associate Vice President Marketing, Eureka Forbes Limited

85% of Projects show at least 10% improvement in CX scores

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Suggested approach to improve customer experience

Suggested approach to improve customer experience
Client Testimonial

LitmusWorld gave us a common matrix and delivered actionable insights which we could translate into key result areas for key members across the organization where everyone is measured on how we improve our scores. Visibility, Uniformity, Actionability and Accountability are some of the benefits the platform has delivered in the past year.

Shashank Sinha Associate Vice President Marketing, Eureka Forbes Limited

Employee Experience

Highly engaged workforce through an 'Always On' approach

'Always On' employee engagement solution, that administers employee conversations throughout the year. By enabling the shift from a one-time annual survey to a continuous conversation approach across the employee life-cycle has helped enterprise leaders transform employee experience. Backed by an integrated dashboard with detailed reporting, the platform offers simplicity and ease to trigger conversations for measuring the employee experience.

Shalini Vohra, CHRO, Infiniti Retail

CROMA improves their Employee Net Promoter Score by 59% over 6 quarters

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Suggested approach to improving employee experience

Suggested approach to improving employee experience
Client Testimonial

eNPS through LitmusWorld has really helped us to understand the pulse of an employee because we get to know what actions we need to take, whether it is from a HR perspective or the respective HOD.

Shalini Vohra CHRO, Infiniti Retail