85% of Projects show at least 10% improvement in CX scores
Suggested approach to improve customer experience
LitmusWorld gave us a common matrix and delivered actionable insights which we could translate into key result areas for key members across the organization where everyone is measured on how we improve our scores. Visibility, Uniformity, Actionability and Accountability are some of the benefits the platform has delivered in the past year.
CROMA improves their Employee Net Promoter Score by 59% over 6 quarters