VOICE OF EXPERTS Take Your Business from Survive to Thrive with an Elevated CX In a time of crisis, a brand’s customer experience becomes the most valuable asset it has. It not only offers customers the stability and reliability they Read more…
VOICE OF EXPERTS The Future of Work If you’ve been hanging out with us for any amount of time, you know what we believe: Real-life practice beats theory every time. #EXdrivesCX. No Culture, No Customer. #CXandLove go hand in hand. And Read more…
VOICE OF EXPERTS The Core Message of ‘The Offer You Can’t Refuse’ A few weeks ago my fifth management book, The Offer You Can’t Refuse, was released. It is positive story about the future of customer experience. As you know Read more…
VOICE OF EXPERTS Why The Intensity of Customer Emotions is Crucial to Your Brand and Customer Loyalty Customer emotions have a strong influence on your Customer Experience outcome. From our research in our global Customer Experience consultancy, we know that Read more…
VOICE OF EXPERTS STOP asking your employees if they want to go back to the office It’s day 4,658,456 of the COVID pandemic. Not sure about you, but that’s the way I feel some days. The flip side of it Read more…
VOICE OF AMBASSADORS Empathy: Silver Bullet for CX in the pandemic world! When we speak about Empathy, it forms the core of a customer experience design strategy and today, it is more important than ever in the pandemic world! It Read more…
From resilience to agility: the answer to retailers’ agnipariksha A survey by Retailers Association of India (RAI) along with LitmusWorld revealed that 67% consumers showed little to no excitement in shopping post the lockdown.
Most Indian consumers plan shopping expenses cut: survey Most Indian consumers plan to reduce shopping expenditure, as only 33 per cent are excited to shop post lockdown, according to a consumer sentiment survey by Retailers Association of India (RAI) and Read more…
Majority of shoppers plan to cut shopping expenditure post-lockdown: RAI While retailers across the country rejoice the Government’s recent decision to initiate Unlock 1.0 plan, Retail Association of India (RAI)’s latest consumer sentiment survey doesn’t bring very satisfactory results for Read more…
4 in 5 Indian consumers will reduce shopping expenditure post lockdown: LitmusWorld-RAI Consumer Survey As retailers climb back on their feet under Unlock 1.0, the industry might have to brace itself for a sustained downturn, as a majority of 67% Read more…