CX Maturity Roadmap Guide CX Maturity is a journey! Every CX professional wants to achieve CX excellence across their organization. But many people do not understand that CX is a company-wide commitment Every employee needs to be sensitized about the Read more…
Charting out your CX Excellence with a CX Maturity Roadmap: Part 2 Customer experience, or delivering value to your customer doesn’t just happen. It requires certain pillars to be in alignment within an organization to be successful and ultimately derive Read more…
Charting out your CX Excellence with a CX Maturity Roadmap: Part 1 The thing you need to remember about your CX journey is that it’s not something you can do when your whim takes over and discard when you feel Read more…
LitmusWorld CX Dictionary 40 Buzzwords Defined Understanding any industry starts with learning the terminology that is commonly used on a day-to-day basis. To help you brush up your customer experience management skills, check out this exclusive list of 40 buzzwords Read more…
Festive Shopping Index featured on Statista Festive Shopping Index 2017-2020 Since 2017, LitmusWorld, in association with the Retailers Association of India (RAI), has been conducting an annual consumer sentiment survey to measure the Indian consumers’ shopping sentiment during the festive Read more…
Making Net Promoter Score® your North Star Metric Businesses are actively taking steps to grow their customer base and create brand equity. To do this, they must maintain an excellent Net Promoter Score® or NPS®. Industry specialists and businesses use Read more…
Establishing accountability for CX outcomes to build linkages with internal revenue/cost metrics When we talk about customer experience, it is easy to see that it can lead to loyal and satisfied customers. From there, it is not difficult to reach Read more…
Importance of cross-functional collaboration in your CX maturity roadmap Whether you’re only beginning to put in pitstops to cater to a better customer experience, or you’re further along on the learning curve, customer centricity has become a game-changer for any Read more…
Importance of NPS® for Indian Banks Customers are the backbone of any business. And yet a customer’s journey, loyalty and experience are a low priority for banks. As a result of the pandemic, more users have taken to digital transactions, Read more…
21 Must-Read Employee Experience Books in 2021 21 Must-Read Employee Experience Books in 2021 Employee experience is equally important as customer experience! This article covers the 21 Must-Read Employee Experience books by the industry experts to help you make your Read more…