We give you the Highest Response Rates! Here’s How. Based on the innate nature of humans, people respond to surveys when they have a bad experience and want the organization to hear their plea. This often results in lower NPS Read more…
VOICE OF AMBASSADORS Wooing your biggest Brand Ambassadors! Employee experience comprises of everything from his/her interactions with their immediate manager, super boss, cross-functional teams, workplace infrastructure including the software that they use, amongst the many other things. It’s an all-inclusive Read more…
VOICE OF EXPERTS 7 Tips and Resources for CCOs and C-Suite Customer Experience Leaders “Last year, Walmart added a chief customer officer role to better align its digital and brick-and-mortar business, especially as competition from Amazon continues to increase. Their Read more…
VOICE OF EXPERTS Building Customer Intimacy at Scale: Transforming Customer Experience for Long-Term Play The fastest-growing companies that are dominating and winning the market today — like Apple, Amazon, FedEx, Google, Netflix, Verizon, Warby Parker — all have one thing Read more…
Cheer for retailers as shoppers open up purse Article published in Hindu Business Line print newspaper (23/10/2019)
Credit goes to Buyers for Lifting Festive Sentiment LitmusWorld and RAI’s Festive Shopping Index 2019 on the front page of Economic Times print newspaper (23/10/2019)
Festive Shopping Index 2019: 89% of consumers willing to shop during festive season The most preferred mode of payment opted by consumers is credit cards at 55 percent as compared to 42 percent last year. Article published in Money Control
Top Five Trends of Festive Sale 2019 The ongoing festive season sales have turned to be the latest battleground for online and offline retailers to grab the top stop in this festive season. Article published in Indianretailer.com
Shopping budget of consumers looking up this festive season: survey About 26 per cent of consumers are willing to spend from ₹15,000 to ₹30,000 and 23 per cent looking at spending above ₹30,000 to ₹1 lakh, says the Festive Shopping Read more…
How Titan Eyeplus Ensures a Hassle Free Experience Article published in IndianRetailer.com. LitmusWorld facilitated Titan Eyeplus’ ‘Customer Day’ where top 10 front-line employees are recognised for their efforts in creating memorable customer experiences.