VOICE OF EXPERTS The 9 Best Ways To Win Back An Upset Customer Many CX Practitioners have lost sight of what really matters. It’s not the ROI, the seamless journey between touchpoints, or even the capacity to personalize the product Read more…
The Ultimate Guide To NPS® (Level: Expert). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide is to consolidate everything you Read more…
The Ultimate Guide To NPS® (Level: Proficient). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide is to consolidate everything you Read more…
The Ultimate Guide To NPS® (Level: Intermediate). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide is to consolidate everything you Read more…
The Ultimate Guide To NPS® (Level: Beginner). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide is to consolidate everything you Read more…
VOICE OF EXPERTS Years One Through Four: How to Advance and Elevate the Chief Customer Officer Role As the Chief Customer Officer (CCO) of the organization, you may at times feel like you’re begging for people to listen to you, Read more…
How to design an NPS Questionnaire? Ask the right NPS question to get a constant pulse on your customer satisfaction and you will gain an accurate understanding of how your company, product or service is perceived. Embark on the process Read more…
A, E, I, O, U – The 5 Pillars Of Great CX Customer experience is the most exciting opportunity for businesses in 2020 and the reason is simple; the companies that focus on customer experience reduce churn and increase revenues Read more…
How To Extract Customer Insights From Your Front-Line Agents? Your frontline agents are a goldmine of valuable insight into your customer experience. So how do you design a feedback survey for them? Strategies are only as good as boardroom discussions. Read more…
33 CX Facts That Will Blow Your Mind! Customer experience has fast become a top priority for businesses and 2020 will be no different. But, why are so many companies focusing on the customer experience and what happens to companies Read more…