4 Step Action Plan For Business Leaders During COVID-19 The coronavirus outbreak is first and foremost a human tragedy, affecting hundreds of thousands of people. It is also having a growing impact on the global economy. This article is intended to provide business leaders with a perspective on the evolving Read more…
The Ultimate Work From Home Checklist “What’s the best way to work effectively from home?” This has suddenly become an urgent question as employers around the world tell staffers to work remotely to stem the spread of the new coronavirus. It can be challenging, particularly in small spaces or when Read more…
VOICE OF EXPERTS Recruitment Is Not Tinder. And This Is Why. Technology and lack of skill are driving plenty of recruiters to treat recruitment like a dating app. Swipe left. Swipe right. Transactional, keyword matching, resume spamming, recruiting drones take heed. (Please). This is what will differentiate the winners from Read more…
VOICE OF EXPERTS 6 Ways To Turn Around Employee Turnover Although many organizations are experiencing strong revenue growth, thanks to a strong global economy, they are suffering because employees are leaving in droves. Why is this happening? By the end of 2020, 50% of the workforce will be made up Read more…
The Ultimate Guide To NPS® (Level: Expert). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide is to consolidate everything you need to know about the Net Promoter Score/Net Promoter System Read more…
The Ultimate Guide To NPS® (Level: Proficient). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide is to consolidate everything you need to know about the Net Promoter Score/Net Promoter System Read more…
The Ultimate Guide To NPS® (Level: Intermediate). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide is to consolidate everything you need to know about the Net Promoter Score/Net Promoter System Read more…
The Ultimate Guide To NPS® (Level: Beginner). Everything You Need To Know About NPS®! The Ultimate Guide to the Net Promoter Score is designed for all levels of NPS® practitioners. The aim of this guide is to consolidate everything you need to know about the Net Promoter Score/Net Promoter System Read more…
How To Extract Customer Insights From Your Front-Line Agents? Your frontline agents are a goldmine of valuable insight into your customer experience. So how do you design a feedback survey for them? Strategies are only as good as boardroom discussions. The front-line agents, however, play a huge role in executing Read more…
Here’s How You Can Build A Great Data-Culture! Numbers play a vital role in any business. From the number of stores, the number of customers, profits made, etc are all measures that show you how well your business is doing. In the early days, data was pretty much about money Read more…