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Are we unleashing the power of intelligent machines?

Are we unleashing the power of intelligent machines?

As we have evolved, in our pursuit for safety, security and happiness, we have evolved machines around us to pursue our goals more efficiently and effectively. Our ancestors worked with simple machines like lever, pulley, wedge etc that helped them direct their energy to perform work...

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Are we unleashing the power of intelligent machines?

Do you know your ratio of positive to negative CX feedback?

Paying attention to your positive and negative feedback ratio can help protect your company's reputation. Ignoring it can cause lasting damage--especially if customers turn to online reviews to vent their frustration....

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Improving stakeholder experience. Made simple.

Improving stakeholder experience. Made simple.

A crucial component of the success mantra of businesses is stakeholder experience. The importance of internal and external stakeholders, mainly employees and customers, and the link between these two key stakeholders to profitability and growth forms the basis of the service-profit chain theory. From employee experience to the overall revenue and growth – the correlation is pretty straightforward...

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Customer Experience: It’s Not Rocket Science. It’s More Complicated.

Customer Experience: It's not rocket science. It's more complicated.

A crucial component of the success mantra of businesses is stakeholder experience. The importance of internal and external stakeholders, mainly employees and customers, and the link between these two key stakeholders to profitability and growth forms the basis of the service-profit chain theory...

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What are thousands of Indian shoppers saying this festive season?

In association with Retailers Association of India (RAI), we have initiated structured conversations with Indian consumers backed by a LIVE analytical dashboard to provide comprehensive knowledge and insight on what shoppers are looking forward to, this festive season.

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Drive employee performance with 360-degree assessments

Drive employee performance with 360-degree assessments

Measurement of key attributes like collaboration, decision-making, teamwork and leadership, address the objective of continuously listening and improving. Helping organizations achieve measurable outcomes of increased productivity by delivering insights to the employee at the right time help drive individual growth plans.

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30 million contextual conversations and counting...

30 million contextual conversations and counting...

We believe individual stakeholders face difficulty in their interactions with organizations, not for want of trying on either side, but because having conversations at scale is difficult. Context and Structure would help - timeliness, simplicity, authenticity and relevance would improve the impact of what we deliver.

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The power of contextual conversations to drive measurable outcomes

The power of contextual conversations to drive measurable outcomes

Conversations ease the path to building and strengthening relationships. Hence the need for contextual conversations - a potent instrument which can develop and reinforce associations around shared purposes...

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Voice of Employee - measuring more than just engagement

Voice of Employee - measuring more than just engagement

The huge benefits of an engaged workforce need no reiteration. Profitability and growth, innovations and expansions, enhanced customer experiences, – all key aspects of a business are centred around the core – the employee. Therefore, the Voice of Employee (VoE), as a measure of employee satisfaction, is routine for most businesses.

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