Voice of Experts
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Jeannie Walters, CCXP, is a speaker, blogger, and the Founder/CEO of Experience Investigators™ by 360Connext.
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Nate Brown is the Chief Experience Officer at Officium Labs.
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Karyn Furstman, CCXP, VP CX Strategy & Solutions at Designit, a Wipro Company.
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Steven Van Belleghem is a keynote speaker, author, and entrepreneur.
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Ian Golding, CCXP, is a CX consultant, speaker, and blogger.
VOICE OF EXPERTS A Return to Customer Service After COVID-19 Everyone handles situations differently – what’s important to one may not be important to another. But at the same time, and during the “COVID era”, some go about their days as if nothing has changed. Example: Has-been musicians pontificate while Read more…
VOICE OF EXPERTS Want Greater CX Success? Build Your CX Success Statement What Does CX Success Look Like in Your Organization? “Our top CX goal is to create an all-around customer experience.” Sure, this sounds nice… But when you really think about it, it doesn’t really say much, does it? Read more…
VOICE OF EXPERTS The Customer Experience and COVID I have heard the saying, “If you’re not changing you’re not growing”. I have related that quote to the fact that I as a person need to try and be on the move to learning new things, looking at different perspectives and Read more…
VOICE OF EXPERTS Tomorrow Came Early – How COVID Has Spurred Digital Transformation in CX You’d be hard pressed to find some facet of our lives that hasn’t been impacted by the coronavirus pandemic. How we socialize, work, shop, dine, travel, educate our children – none of those activities are Read more…
VOICE OF EXPERTS The Return of the Village Stepback is the name of a small recreated village a few miles from my home. Roger Pierce, a master carpenter, rancher, and jack-of-all-trades, turned 100+ acres into a circa 1920s community with rustic homes, guest cabins, six wells, three active springs, and Read more…