Best Practices for a BFSI CX Program To drive growth and a sustainable future, using customer experience to achieve brand loyalty and repeat visits has become the core of any business, including banking & financial institutions. The increasingly competitive environment means the BFSI sector needs to accelerate its focus on the overall brand experience that it Read more…
What Does It Take to Run a Comprehensive CX Program for Your Business? Customer experience is keeping the customer at the centre of every decision that you take. It is the total of what someone perceives about your brand and the type of keywords they associate with you. This definition Read more…
Using Customer Experience to Drive Brand Loyalty The pandemic forced the consumer into new habits. When there was a scarcity of their preferred brands, consumers had to try different brands. When they could not go to their favourite stores, they had to rely on stores with digital storefronts to fulfil Read more…
CX in EdTech As a response to the pandemic, restrictions and health advisories, the traditional mode of receiving and imparting education has seen a massive shift. Not only have governments, schools, teachers and students become open to this shift in pedagogy, but also the Indian edtech industry has seen a Read more…
Modernising CX in the Real Estate Industry The pandemic has disrupted every industry, including real estate. The peak of the pandemic led to many working professionals shifting out of their rented properties to save money in times of uncertainty. With professionals returning to the new normal, interest in purchasing properties Read more…
Is empathy a part of your CX programme? A few years ago, if someone had told you that you’d be buying groceries online, and remote work would be the new normal, you’d have gotten a few raised eyebrows – and maybe some laughter. But online is what our world looks Read more…
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Adam Toporek is a CX thought leader, author, and keynote speaker.
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Jim Tincher, CCXP, is a customer experience expert, author, and speaker.
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Megan Burns is a CX strategist, author and keynote speaker.
VOICE OF EXPERTS What is the Importance of CX in the Post-Pandemic World? Chip Bell is a renowned keynote speaker, CX author and consultant in customer loyalty.