The Importance of CX in the Post-Pandemic World If there is one thing we can say for certain, it is that the pandemic has changed the fabric of the world, including human interactions, business transactions, and how consumers interact with brands. In the time of uncertainty, consumers look to brands Read more…
VOICE OF EXPERTS A Return to Customer Service After COVID-19 Everyone handles situations differently – what’s important to one may not be important to another. But at the same time, and during the “COVID era”, some go about their days as if nothing has changed. Example: Has-been musicians pontificate while Read more…
VOICE OF EXPERTS The Customer Experience and COVID I have heard the saying, “If you’re not changing you’re not growing”. I have related that quote to the fact that I as a person need to try and be on the move to learning new things, looking at different perspectives and Read more…
VOICE OF EXPERTS Tomorrow Came Early – How COVID Has Spurred Digital Transformation in CX You’d be hard pressed to find some facet of our lives that hasn’t been impacted by the coronavirus pandemic. How we socialize, work, shop, dine, travel, educate our children – none of those activities are Read more…
VOICE OF EXPERTS The Return of the Village Stepback is the name of a small recreated village a few miles from my home. Roger Pierce, a master carpenter, rancher, and jack-of-all-trades, turned 100+ acres into a circa 1920s community with rustic homes, guest cabins, six wells, three active springs, and Read more…
VOICE OF EXPERTS Customer 1st Aid: The Importance of Empathy in Driving Sustainable Growth No one needs to be told that the world is in crisis right now – at times like this, it is not necessary for the obvious to be stated. Our health, our economies, our planet – Read more…
VOICE OF EXPERTS The Upside of Better Customer Experience in a Down Economy No matter where you live, there’s not a lot of upbeat coverage in the media today. COVID-19 statistics and related trends, business closures, social distancing woes, stock market gyrations—it feels like much is out of our control. Read more…
VOICE OF EXPERTS Take Your Business from Survive to Thrive with an Elevated CX In a time of crisis, a brand’s customer experience becomes the most valuable asset it has. It not only offers customers the stability and reliability they need, it also offers them the opportunity for human connection, Read more…
VOICE OF EXPERTS The Future of Work If you’ve been hanging out with us for any amount of time, you know what we believe: Real-life practice beats theory every time. #EXdrivesCX. No Culture, No Customer. #CXandLove go hand in hand. And our newest belief, one that’s always been core to what Read more…
VOICE OF EXPERTS STOP asking your employees if they want to go back to the office It’s day 4,658,456 of the COVID pandemic. Not sure about you, but that’s the way I feel some days. The flip side of it is that we’ve been doing a ton of great work helping people Read more…