81% of female respondents feel safe with transport services LitmusWorld’s Pulse of India 2019 survey uncovered hidden insights and preferences of transportation by Indian citizens. Article published in UNI News.
LitmusWorld Survey: 81% Indian women feel safe with current transport services The survey highlighted 81% of the female respondents feeling feel safe with the current transportation services. While 29% of the total respondents are happy with the current transportation services, 71% of the respondents are unhappy with the transportation authority Read more…
Study: Despite economic slowdown, 89% consumers show big shopping plans this festive season! In its 3rd edition, the Festive Shopping Index 2019 – co-created by LitmusWorld and the Retailers Association of India (RAI) has been published. The survey aims to capture the consumer shopping sentiment this festive season on several Read more…
We give you the Highest Response Rates! Here’s How. Based on the innate nature of humans, people respond to surveys when they have a bad experience and want the organization to hear their plea. This often results in lower NPS scores. The good experiences are often taken for granted and Read more…
VOICE OF AMBASSADORS Wooing your biggest Brand Ambassadors! Employee experience comprises of everything from his/her interactions with their immediate manager, super boss, cross-functional teams, workplace infrastructure including the software that they use, amongst the many other things. It’s an all-inclusive approach that considers the end-to-end spectrum of an employee’s experiences Read more…
VOICE OF EXPERTS 7 Tips and Resources for CCOs and C-Suite Customer Experience Leaders “Last year, Walmart added a chief customer officer role to better align its digital and brick-and-mortar business, especially as competition from Amazon continues to increase. Their goal is to keep the customer at the center of Read more…
VOICE OF EXPERTS Building Customer Intimacy at Scale: Transforming Customer Experience for Long-Term Play The fastest-growing companies that are dominating and winning the market today — like Apple, Amazon, FedEx, Google, Netflix, Verizon, Warby Parker — all have one thing in common: their ability to deliver not just a reliable Read more…
Cheer for retailers as shoppers open up purse Article published in Hindu Business Line print newspaper (23/10/2019)
Credit goes to Buyers for Lifting Festive Sentiment LitmusWorld and RAI’s Festive Shopping Index 2019 on the front page of Economic Times print newspaper (23/10/2019)
Festive Shopping Index 2019: 89% of consumers willing to shop during festive season The most preferred mode of payment opted by consumers is credit cards at 55 percent as compared to 42 percent last year. Article published in Money Control