From voice to text – CX is transforming “Your call is important to us. Please stay on the line. The next available agent will assist you shortly.” Most Customer Experience professionals often wonder what is more important to call centres, the call or the customer? In most cases, customers wait Read more…
Building The Business Case For CX (Webinar & White Paper) Executing a world-class CX strategy for your business Register now to get access to the recorded webinar, whitepaper and the presentation deck! With Ramesh Natarajan – Founder & COO, LitmusWorld 19 June, 2019 | Wednesday 15:00 – 16:00 Read more…
VOICE OF EXPERTS If only they knew what their customers know There are no good or bad products; just the experiences. Good or bad – these experiences are a part of our daily lives. These experiences are a sum total of the stimuli around us and our ability to let Read more…
Agile approach of converting NPS Detractors to Promoters When was the last time you made a purchase online without reading the reviews? Don’t recall right? You’re not alone. Almost 78% of consumers read reviews online before making a purchase (Spiegel Research Center). In order to take complete advantage of the Read more…