Decoding NPS® Myths Net promoter approach is not “market research” but an operating management tool. Not my words, but those of the loyalty guru Frederick Reichheld when he originally propounded NPS® in his seminal 2003 HBR article “One Number You Need to Grow”. In my view, NPS® is a conversation with Read more…
LitmusWorld Impact Series – AmTrust Mobile Solutions “We’ve never really had a reason to look for an alternate solution to measure the temperature of the customer base, it’s been very good” – Mark Simmons, Founder and Group CEO SE Asia and India
LitmusWorld Impact Series – Eureka Forbes “LitmusWorld gave us a common matrix and delivered actionable insights which we could translate into key result areas for key members across the organization where everyone is measured on how we improve our scores. Visibility, Uniformity, Actionability and Accountability are some of the benefits Read more…
LitmusWorld Impact Series – PL Worldways Limited “As soon as the customer travels, he rates us and we can react immediately”, he continues to say, “It’s easy, simple. That’s the biggest thing!” – Anil Pathak, CEO of PL Worldways, a 100% subsidiary of Peirce Leslie & Co, UK
LitmusWorld Impact Series – Reliance Brands Limited “Retail is all about taking new leaps of faith. Being iterative, constantly looking at new things that are out there and placing enough new bets, LitmusWorld is one great bet that we placed and its played of very well” – Darshan Mehta, CEO, Read more…
LitmusWorld Impact Series – Improving employee experience at Croma “I certainly feel that eNPS is a very important factor for retail. Finally, the brand is on the floor and that’s where the customer really understands the proof-points of the brand” – Avijit Mitra, CEO, Infiniti Retail “eNPS through LitmusWorld has Read more…
LitmusWorld Impact Series – Alok Gupta, Chief Architect & CEO, Impact RetailTech “Across the organization, any process that is being planned to be implemented, under implementation and has been implemented, one can actually use the LitmusWorld platform to understand how well you are doing across stakeholders” – Alok Gupta, Chief Read more…
Tata Power partnered with LitmusWorld to seek the voice of customers, in accordance to Tata Capital’s best practice.